Senior Instructional Designer · Learning & Development
About Me.
I like making things work. I've built a career working with people, understanding problems, and working together to find practical and lasting solutions.
I'm a Senior Instructional Designer with more than 10 years of experience in teaching, curriculum development, and learning & development. My career has taken me from restaurant operations and employee training to university teaching and instructional design, but the common thread has always been problem-solving.
I've spent my career working directly with people, understanding what they need, identifying what's getting in their way, and working together to find practical solutions. Whether I'm helping a customer, training an employee, supporting a student, or collaborating with a subject matter expert, I approach each challenge with curiosity, flexibility, and a commitment to getting things right.
I'm also resourceful by nature. I enjoy figuring out how to make things work, particularly when the resources are limited, the technology is unfamiliar, or the obvious solution isn't quite right. I'm comfortable rolling up my sleeves, learning what I need to learn, and finding a way forward.
My Approach
Good instructional design begins with understanding what needs to change and whether training is the right response. Tools and technologies evolve. The work remains grounded in sound pedagogy, collaboration, and real-world performance.
I use needs analysis, learning science, and qualitative and quantitative evidence to identify gaps and determine how training can help. Collaboration is central to that process. I work closely with stakeholders, subject matter experts, and cross-functional teams, bringing together different perspectives and areas of expertise to develop solutions that meet both learner needs and organizational goals.
My background in customer-facing roles has taught me the importance of listening, communicating clearly, building relationships, and adapting when circumstances change. I value the expertise that others bring to a project, and I believe the best solutions often emerge through thoughtful collaboration and a willingness to challenge assumptions together.
I also enjoy the creative and technical challenges of instructional design. Whether I'm developing interactive learning experiences, improving existing processes, or experimenting with generative AI, I'm willing to tackle unfamiliar problems and learn new tools along the way. I understand that resources, timelines, and priorities change, and I'm comfortable adapting my approach to make the best use of what's available.
Education & Qualifications
My PhD in English Literature from the University of Washington sharpened my ability to engage with complex material, analyze competing ideas, synthesize information, and communicate it clearly. My Master of Education in Learning Design and Technology from Arizona State University gives those skills a practical direction through learning science, instructional design, and evaluation.
Together, they shape how I approach complex learning scenarios: understanding the subject, collaborating with people who know it best, and designing accessible learning experiences that help others put what they’ve learned to use.
Senior Instructional Designer and Learning & Development professional with 10+ years of experience designing performance-focused training, digital learning, and assessments. Leads collaborative initiatives across academic and corporate settings, integrating learning science, stakeholder partnerships, and data-informed evaluation to deliver accessible, scalable solutions.
Generative AI & Automation: Multiple LLMs, agentic workflows, AI-assisted development, and human-validated QA.
Digital Media & Production: Adobe Creative Suite; video editing, animation, and multimedia production.
Professional Experience
Senior Instructional Designer
Jan 2026 – Present
W. P. Carey School of Business | Arizona State University
Lead complex learning initiatives as project owner, coordinating cross-functional teams, delegating production responsibilities, and managing scope, timelines, resources, and quality through final delivery.
Oversee course and program portfolios supporting forty to fifty courses, monitoring active offerings, assessing needs, and prioritizing builds, redesigns, and improvements.
Consult with academic, corporate, and industry stakeholders on learning strategy, pedagogy, and outcome-aligned assessments; apply learning science to complex instructional challenges.
Lead accessibility and quality reviews, mentor and onboard designers, improve shared workflows, and use learning data and implementation risks to guide improvements.
Instructional Designer
Jun 2023 – Jan 2026
W. P. Carey School of Business | Arizona State University
Collaborated with academic, corporate, and industry partners and production teams to develop accessible learning solutions for diverse organizational needs.
Designed interactive eLearning, assessments, and multimedia learning resources; analyzed performance needs and translated technical business content into adult learning experiences.
Built AI-assisted and agentic workflows for learning development, content transformation, and quality assurance, using human validation for accuracy and accessibility.
Developed LMS learning environments using UX, visual design, and accessibility principles; produced videos, animations, and interactive content with technical partners.
Facilitated stakeholder workshops and training on technology and accessibility; supported project planning, QA, workflow improvement, and adoption.
Instructor & Curriculum Developer
Aug 2015 – Jun 2023
First Year Writing | Arizona State University
Independently owned the instructional design lifecycle for undergraduate and graduate courses—from needs assessment and curriculum development through implementation, evaluation, and redesign.
Created complete courses, modules, applied learning activities, and assessments for in-person, online, and hybrid instruction using adult learning and learning science principles.
Defined objectives and aligned course content, activities, and formative and summative assessments with measurable learner outcomes.
Developed accessible LMS learning environments and assessments; used learning analytics, learner feedback, and identified pain points to refine subsequent course offerings.
Provided individualized coaching and targeted feedback to strengthen analytical, research, and professional communication skills.
Digital Accessibility Assistant
Aug 2010 – May 2015
University of Washington
Coordinated with national publishers and university stakeholders to procure, convert, and distribute accessible textbooks and digital learning materials.
Improved accessible-material workflows with supervisors, coordinating team tasks, quality controls, and confidential records to support departmental growth and service capacity.
Operational Manager
May 2004 – Aug 2010
Dairy Queen | Scottsdale, Arizona
Managed daily operations and supervised approximately 12–20 employees, coordinating staffing, customer service, and corporate standards compliance.
Supported recruitment, hiring, onboarding, and role-specific training; coached employees on service practices, food safety, sanitation, and performance.
Identified training gaps, reinforced consistent procedures, and resolved escalated customer concerns using conflict resolution and service recovery.
Education
MEd, Learning Design and Technology | Arizona State University, 2022
PhD, English Literature | University of Washington, 2015
MA, English Literature | Arizona State University, 2009
BA, English Literature | Arizona State University, 2007
